ReelRaven Online Casino Terms and Conditions

Welcome to ReelRaven Online Casino. These Terms and Conditions govern your use of our website, products, and services available at reelraven.io. By registering an account, accessing our platform, or placing any bet or wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. We encourage you to read this document carefully before proceeding. If you do not agree with any part of these Terms, you must not use our services.

1. About Us

At ReelRaven, we operate this casino platform under the ownership of Green Champions Leader SRL, a company registered in Costa Rica (registration number 3-102-917157), with its registered address at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenidas Ocho y Diez, Calle Treinta y Nueve, Ly Center. Payment processing services are handled by our separate payment processor, Widoma Trading Co. Limited (registration number HE 468781), located at Lefkonos 22, 2nd Floor, Strovolos 2064, Nicosia, Cyprus.

Our ReelRaven Online Casino operates under a gaming licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros — licence number ALSI-202502014-FI1. This licence authorises us to offer online gaming services to eligible players worldwide.

2. Eligibility and Account Registration

Here at ReelRaven, we require all players to meet the following eligibility criteria before creating an account:

• You must be at least 18 years of age or the legal gambling age in your jurisdiction, whichever is higher.
• You must not be a resident of, or located in, any restricted territory listed in these Terms.
• You must register only one account. Duplicate accounts will result in forfeiture of funds and account termination.
• You must provide accurate, complete, and up-to-date personal information during registration.
• You must not use a VPN, proxy, or any other technology to disguise or interfere with your IP address when accessing our platform. Where we identify such activity, we may void all winnings, forfeit your entire balance including deposits, terminate the agreement, and deactivate your account.

3. Restricted Countries

We do not permit account creation by residents or citizens of the following countries: Australia, Austria, Comoros, France, Germany, Netherlands, Spain, United Kingdom, United States of America, Democratic People's Republic of Korea, Iran, and Myanmar. Attempting to register from any of these territories is a breach of our Terms.

Our ReelRaven Casino bonus offers, free spins, and free bets are additionally unavailable to players from a separate list of excluded territories, including but not limited to Afghanistan, Cyprus, Greece, Hungary, Italy, Lithuania, Saudi Arabia, Spain, Sudan, Syria, and the United States. A full list of excluded bonus territories is available in our Bonus Terms.

4. Account Verification (KYC)

At ReelRaven Online Casino, we are required to verify your identity before processing any withdrawal. Verification is a mandatory gate on all payouts and may be requested at any point during your use of our services. We may ask you to provide:

• A valid government-issued photo ID (passport, national identity card, or driving licence)
• Proof of address dated within the last three months
• Proof of payment method ownership
• Source of funds documentation where required

We reserve the right to suspend withdrawals or close accounts where verification documents are not provided in a timely manner or where provided documents are deemed unsatisfactory.

5. Deposits and Withdrawals

5.1 Deposit Methods and Minimums

Our ReelRaven platform accepts the following deposit methods: Visa, Mastercard, Paysafecard, Cashlib, MiFinity, and cryptocurrency including BTC, BCH, ETH, LTC, SOL, USDT, TRX, and USDC. Supported currencies include EUR, GBP, USD, and the listed cryptocurrencies. The minimum deposit to qualify for our Welcome Casino Package is 25 EUR at each stage. Please note that a deposit below this threshold will not qualify for any promotional offer.

5.2 Withdrawal Conditions

We process withdrawals via bank transfer, Visa, Mastercard, and Paysafecard. The minimum withdrawal amount is 100 units of your account currency across all withdrawal methods without exception. The maximum withdrawal is 5,000 EUR per day and 25,000 EUR per calendar month. Any winnings exceeding the applicable limit will be returned to your balance and paid out over subsequent days or months.

We require every deposit to be wagered at least three times before it may be withdrawn, even where no bonus is involved. Prior to your first payout, you must stake 100% of the withdrawal amount at minimum odds of 1.50. This requirement is applied as an anti-fraud and anti-money-laundering measure. For wins exceeding 30,000 EUR, we may divide the payment into monthly instalments. A player who has made only one deposit may cash out a maximum of 15 times that deposit; any further winnings will be removed from the account at the point of the withdrawal request.

5.3 Processing Times

At ReelRaven Casino, we process approved withdrawal requests within no more than 72 hours from the moment the request is approved by our payments department. Please note that internal approval is a prior step and no fixed time limit is set for the approval stage itself.

6. Bonuses and Promotions

6.1 Welcome Casino Package

Our ReelRaven welcome offer consists of a three-stage deposit bonus package. The first deposit earns a 125% match up to 750 EUR plus 250 free spins; the second deposit earns 100% up to 750 EUR plus 250 free spins; and the third deposit earns 125% up to 500 EUR plus 500 free spins. The total advertised value of 350% up to 2,000 EUR and 1,000 free spins represents the combined sum of all three stages and is not available on any single deposit. Free spins are valued at 0.10 EUR each. The maximum win from free spins is capped at 100 EUR.

Each bonus stage must be selected from the deposit drop-down by its exact name at the moment of depositing, or it will not be credited. The minimum qualifying deposit at each stage is 25 EUR. Wagering requirements are 30x on deposit plus bonus and 30x on free spin winnings. All wagering must be completed within 30 days. Free spins are valid for 7 days from activation.

6.2 General Bonus Rules

The following conditions apply to all bonuses at ReelRaven Online Casino:

• The maximum bet with an active bonus is 5 EUR per spin or bet, or 15% of the total bonus awarded, whichever is lower.
• Bets below 0.50 EUR do not count toward wagering requirements and any associated winnings will be forfeited.
• Only one bonus may be active at a time. A second bonus will remain in your Available section for 7 days before expiring.
• Real money is always wagered before bonus money.
• Cancelling a bonus will result in deduction of the bonus, any generated winnings, and any wagered amount.
• Bonuses may not be used more than six times per calendar month. Exceeding this limit allows us to deduct bonus winnings and any third-party charges including payment and provider fees.
• Maximum winnings from any cashback or loyalty bonus are capped at 5x the bonus amount received.
• One bonus per person, address, telephone number, email address, payment instrument, and device.

6.3 Bonus Contribution Rates

When wagering at our ReelRaven Casino with an active bonus, the following contribution rates apply: slot games 100%, virtual games 50%, lucky games 50%, table games 20%. Live casino games do not contribute to bonus wagering requirements at all. Playing any game from our excluded games list while a bonus is active may result in forfeiture of both the bonus and any generated winnings.

7. Responsible Gambling

Here at ReelRaven, we are committed to promoting responsible gambling. We provide tools to help you manage your gaming activity, including deposit limits, session time limits, self-exclusion, and cooling-off periods. If you believe your gambling may be causing harm, we encourage you to contact our support team at support@reelraven.io or use one of the responsible gambling organisations available in your country. Players who have never deposited may win or withdraw a maximum of 25 EUR from any no-deposit bonus, free spin, or free bet and must make a qualifying deposit and wager it three times before any withdrawal is processed.

8. VIP Programme

Our ReelRaven VIP Club is invitation-only. There are no published tiers, thresholds, or entry criteria. Selection is made at the sole discretion of our VIP team based on the frequency and value of your activity. Selected players receive a dedicated personal VIP account manager, priority withdrawal processing, and exclusive personalised bonus offers. VIP status is not permanent and may be reviewed at any time.

9. Prohibited Activities

We strictly prohibit the following activities on our ReelRaven Online Casino platform:

• Use of a VPN, proxy server, or any IP-masking technology
• Opening multiple accounts or assisting others in doing so
• Bonus abuse, collusion, or any form of fraudulent wagering behaviour
• Delaying a game round, free spin, or bonus feature until no wagering requirement is active
• Wagering with arbitrage intent, including placing single or double bets equal to the combined deposit and bonus amount, or consistently staking maximum bets on the same markets
• Using our services from a restricted territory

Where we identify any of the above, we reserve the right to void bets, forfeit balances, terminate accounts, and report activity to relevant authorities.

10. Intellectual Property

All content on our platform, including logos, graphics, game assets, and written materials, is owned by or licensed to us. You may not reproduce, distribute, or use any of our content without our express written permission.

11. Contact Us

We provide 24/7 customer support via live chat directly on our website. You may also reach our team by email at support@reelraven.io. Our support team operates in English, German, Spanish, Norwegian, and Finnish. Whether you have a question about the ReelRaven login process, a reelraven bonus code, a reel raven promo code, or any aspect of your account, we are here to assist you at any time.

12. Changes to These Terms

We reserve the right to amend these Terms and Conditions at any time. We will notify you of material changes via email or a notice on our website. Continued use of our services after any such changes constitutes your acceptance of the revised Terms. We recommend checking this page regularly to stay informed of any updates.

These Terms were last reviewed and are effective as published on reelraven.io. By continuing to use our platform, you acknowledge your agreement to all terms set out in this document.