ReelRaven Casino Privacy Policy

At ReelRaven Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access and use our platform at reelraven.io. By registering an account and using our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully, as it forms part of the legal framework governing your relationship with us. Our goal is to be fully transparent about the data we handle and the reasons we handle it.

ReelRaven Casino is operated by Green Champions Leader SRL, company registration number 3-102-917157, registered in Costa Rica at San Jose, Montes de Oca, San Pedro, Los Yoses, Avenidas Ocho y Diez, Calle Treinta y Nueve, Ly Center. Payment processing services are provided by Widoma Trading Co. Limited, registration number HE 468781, Lefkonos 22, 2nd floor, Strovolos 2064, Nicosia, Cyprus. We operate under licence ALSI-202502014-FI1, issued by the Government of the Autonomous Island of Anjouan, Union of Comoros.

1. Information We Collect

When you interact with our ReelRaven platform, we collect several categories of personal data necessary to provide you with a secure and compliant gaming experience. We collect this information at registration, during ongoing use of our services, and through automated technical means.

1.1 Registration and Identity Data

• Full name, date of birth, and gender
• Residential address, city, country, and postal code
• Email address, telephone number, and username
• Government-issued identification documents for verification purposes
• Proof of address documentation
• Payment instrument details used to fund your account

1.2 Financial and Transaction Data

• Deposit and withdrawal records, including amounts, dates, and methods used
• Details of payment instruments, including card types and cryptocurrency wallet addresses
• Account balance history and bonus redemption records
• Wagering activity and gaming transaction logs

1.3 Technical and Usage Data

• IP address, browser type, operating system, and device identifiers
• Session timestamps, pages visited, and features used on our platform
• Geolocation data derived from your IP address
• Cookie data and similar tracking technologies as described in our Cookie section below

1.4 Communications Data

• Records of your correspondence with our customer support team via live chat or email at support@reelraven.io
• Responses to surveys, promotions, or personalised offers sent to you by email or SMS
• Preferences you have expressed regarding marketing communications

2. How We Use Your Information

At ReelRaven, we process your personal data only for legitimate and clearly defined purposes. We do not sell your personal information to third parties for their own marketing purposes. Below we outline the primary reasons we use your data:

2.1 Account Management and Service Delivery

We use your registration and identity data to create and maintain your player account, verify your identity, process deposits and withdrawals, and ensure that you receive the services you have requested. Verification is a mandatory step before we process any withdrawal from your account.

2.2 Legal and Regulatory Compliance

We are legally required to verify the identity of our players, conduct anti-money-laundering checks, and ensure that our services are not accessed from restricted jurisdictions. Under our operating licence and applicable regulations, we collect and retain documentation confirming your identity, source of funds, and residency. We may share relevant data with regulatory authorities, law enforcement, and our licensing body when required to do so by law.

2.3 Fraud Prevention and Security

Our ReelRaven security systems monitor account activity to detect and prevent fraud, unauthorised access, bonus abuse, and the use of virtual private networks (VPNs). Where we identify that a player has disguised or interfered with their IP address — for example, by using a VPN — we may void winnings, forfeit account balances, suspend services, and deactivate the account in accordance with our Terms and Conditions.

2.4 Responsible Gaming

We use your gameplay data to identify patterns that may indicate problem gambling behaviour. We may use this information to contact you with responsible gaming information, apply account limits, or refer you to support services. Protecting the wellbeing of our players is a core commitment at ReelRaven Casino.

2.5 Bonus and Promotional Administration

We use your account and activity data to administer bonuses, free spins, and promotional campaigns — including our Welcome Casino Package and the full range of ongoing offers available at ReelRaven. Personalised offers sent by email or SMS are claimable only by the named recipient and must be claimed through our customer support team with the relevant bonus code.

2.6 Marketing Communications

Where you have given us your consent, we may use your contact details to send you promotional communications about new games, bonus offers, and events at ReelRaven Casino. You may withdraw your consent to marketing at any time by contacting us at support@reelraven.io or by using the unsubscribe mechanism in any marketing email we send you.

3. Cookies and Tracking Technologies

We use cookies and similar technologies on our reelraven.io website to improve your browsing experience, remember your preferences, analyse site performance, and deliver relevant content. Cookies are small text files placed on your device when you visit our site.

We use the following categories of cookies:

• Essential cookies: Required for the site to function correctly, including login sessions and security features.
• Analytical cookies: Help us understand how visitors use our platform so we can improve our services.
• Functional cookies: Remember your language, currency, and country preferences across sessions.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of our campaigns.

You may manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our platform.

4. Data Sharing and Third Parties

We share your personal data only where necessary and only with trusted third parties who are bound by appropriate data protection obligations. At ReelRaven Casino, these include:

• Our payment processor, Widoma Trading Co. Limited, for the purpose of processing deposits and withdrawals
• Identity verification and KYC service providers used to confirm your identity and comply with AML obligations
• Game software providers whose titles are available on our platform — subject to their own applicable licence restrictions
• Regulatory authorities, law enforcement agencies, and our licensing body in Anjouan where disclosure is required by law
• Fraud prevention and risk assessment services that help us protect the integrity of our platform

We do not transfer your personal data to any party for independent marketing purposes without your explicit consent.

5. Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by applicable legal and regulatory obligations. Typically, we retain account records, transaction histories, and identity verification documents for a minimum of five years following account closure, in line with anti-money-laundering regulations. Where data is no longer required for any legal, regulatory, or business purpose, we securely delete or anonymise it.

6. Your Rights

Depending on your jurisdiction, you may have the following rights with respect to the personal data we hold about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may ask us to correct inaccurate or incomplete data.
• Right to erasure: You may request that we delete your personal data where we no longer have a legal basis to retain it.
• Right to restriction: You may ask us to limit the processing of your data in certain circumstances.
• Right to object: You may object to our processing of your data for direct marketing purposes.
• Right to data portability: Where applicable, you may request that we provide your data in a structured, machine-readable format.

To exercise any of these rights, please contact us at support@reelraven.io. We will respond to your request within a reasonable timeframe and in accordance with our legal obligations. We may need to verify your identity before processing your request.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. Our ReelRaven platform uses secure socket layer (SSL) encryption for all data transmitted between your device and our servers. Access to personal data within our organisation is restricted to personnel who require it to carry out their duties.

Despite these measures, no online system is entirely without risk. We encourage you to keep your login credentials confidential and to contact us immediately at support@reelraven.io if you suspect any unauthorised activity on your account. Our live chat support team is available 24/7 to assist you.

8. Children and Minors

Our services are intended strictly for adults aged 18 or over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered an account, we will immediately close the account and delete all associated personal data. If you believe a minor has accessed our platform, please notify us at support@reelraven.io without delay.

9. Restricted Jurisdictions

We do not knowingly provide services to residents of jurisdictions where online gambling is prohibited or where we are not licensed to operate. Our Terms and Conditions set out a full list of restricted countries from which account registration is not permitted. If we discover that an account has been opened from a restricted jurisdiction — including through the use of a VPN or other means of IP obfuscation — we reserve the right to close the account and forfeit any balance in accordance with our Terms.

10. Changes to This Policy

We reserve the right to update or amend this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated policy on our website at reelraven.io. We encourage you to review this page periodically to stay informed about how we protect your data. Your continued use of our platform following any update constitutes your acceptance of the revised policy.

11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please contact our support team. At ReelRaven Casino, we are committed to addressing your concerns promptly and transparently.

• Email: support@reelraven.io
• Live chat: Available 24/7 at reelraven.io
• Support languages: English, German, Spanish, Norwegian, and Finnish
• Operator: Green Champions Leader SRL, San Jose, Costa Rica
• Payment processor: Widoma Trading Co. Limited, Nicosia, Cyprus